Citizenship Support - Identity Integrator - VÀLid

From AOC we can only help you with the identification methods, idCAT Mòbil or idCAT Certificat. If you have any questions about the management or procedure you want to carry out, you should contact the specific organization with which you have to process it.

You will find their contact details on the website of the organization that offers the procedure.

If you don't know what the organization's website is, you can check the web address of the electronic headquarters of organizations in Catalonia .

From AOC we can only help you during the identification process with idCAT Mòbil or idCAT Certificat.

If you have already identified yourself and have any issues with the website of the organization that makes a procedure or management available to you, you must contact the organization in question. You will find their contact details on the website where you are processing.

If you don't know what the organization's website is, you can check the web address of the electronic headquarters of organizations in Catalonia .

If the idCAT Mòbil is not displayed on the identification screen during the procedure you are carrying out, it means that the specific administration does not accept this method for this procedure.

If you have any questions about this, you should contact the organization with which you want to carry out the procedure.

From AOC we can help you with the certificates and identity mechanisms provided by AOC (idCAT Certificat, idCAT Mòbil, T-CAT...)

If you have an incident with a digital certificate that is not from AOC (for example, from providers such as FNMT, Firmaprofesional, Camerfirma, ANCert, Izenpe, UANATACA...) contact the certificate provider to find out if there is any problem with your certificate or with the environment where you have it installed in order to use it normally.

If you need to know how to identify yourself with the certificate in the procedure you are doing, you can consult How do I identify myself in VÀLid with a digital certificate?

You can also check the possible reasons for errors in the authentication process with VÀLid .

For questions or incidents with the use of the Cl@ve service, you can contact those responsible through the Cl@ve information and frequently asked questions website .

If you have any questions or issues regarding registration with idCAT Mobile, you can consult:

• How do I register online for idCAT Mobile?
• Reasons for error when registering online at idCAT Mobile

If you need to know how to use idCAT Mobile:

• How do I identify myself with idCAT Mobile?

You will find answers to the most frequently asked questions about this identification system on the idCAT Mobile Support Portal.

If you need to know how to identify yourself with the idCAT Certificat in the procedure you are doing, you can consult How to identify myself in VÀLid with a digital certificate?

You will find the answer to the most frequently asked questions regarding this identification and signature system on the idCAT Certificat Support Portal .

If you are a public worker and are using a T-CAT (in software or on card), consult the T-CAT Support Portal.

You can also check the possible reasons for errors in the authentication process with VÀLid .

The systems accepted by VÀLid are explained below. The authentication process can be carried out, in general, with idCAT Mòbil, Digital Certificates and Cl@ve. However, each public administration user of the VÀLid system can decide whether to show all the systems or only some depending on the procedure (For example, only showing "Digital Certificates" to consider them a more secure system for that specific procedure). If one of the systems does not appear and you have doubts about it, you should consult with the organization with which you are doing the online management.

These are the systems that the VALID system has classified and integrated: