What is your doubt in relation to the procedure or online management you are doing?
From AOC we can only help you with the identification methods, idCAT Mobile or idCAT Certificat. If you have any doubts about the management or procedure you want to carry out, you will have to contact the specific body with which you have to process it.
You will find their contact details on the website of the organization that offers the procedure.
If you don't know what the organization's website is, you can consult the website address of the electronic headquarters of the organizations in Catalonia .
From AOC we can only help you during the identification process with idCAT Mobile or with idCAT Certificat.
If you have already identified yourself and have any impact on the website of the organization that makes a procedure or management available to you, you must contact the organization in question. On the website where you are processing you will find their contact details.
If you don't know what the organization's website is, you can consult the website address of the electronic headquarters of the organizations in Catalonia .
If the mobile idCAT is not displayed on the identification screen in the procedure you are carrying out, it means that for this procedure the specific administration does not accept this method.
If you have any doubts about this, you should contact the organization with which you want to do the procedure.
From AOC we can help you with the certificates and identity mechanisms provided by AOC (idCAT Certificate, idCAT Mobile, T-CAT...)
If you have an incident with a digital certificate that is not from the AOC (for example, from providers such as the FNMT, Firmaprofesional, Camerfirma, ANCert, Izenpe, UANATACA...) contact the certificate provider to find out if there is any problem with your certificate or with the environment where you have it installed to use it normally.
If you need to know how to identify yourself with the certificate in the procedure you are doing, you can consult How do I identify myself in VÀLid with a digital certificate?
For doubts or incidents with the use of the Cl@ve service, you can contact those responsible through the Cl@ve information website and frequently asked questions .
If you have doubts or incidents about the registration with idCAT Mòbil you can consult:
If you need to know how to use idCAT Mobile:
You will find answers to the most frequent questions about this identification system on the Mobile idCAT Support Portal.
If you need to know how to identify yourself with the idCAT Certificate in the procedure you are doing, you can consult How do I identify myself in VÀLid with a digital certificate?
You will find the answer to the most frequent questions related to this identification and signature system on the idCAT Certificat Support Portal .
If you are a public employee and you are using a T-CAT (software or card), please see the T-CAT Support Portal.
The systems accepted by the VÀLid are explained below. The authentication process can generally be carried out with idCAT Mobile, Digital Certificates and Cl@ve. However, each public administration user of the VÀLid system can decide whether to show all systems or only some depending on the procedure (For example, only show "Digital Certificates" to consider them a more secure system for that specific procedure). If you do not see one of the systems and you have doubts about it, you will have to check with the body with which you are doing the online management.
These are the systems classified and integrated into the VALID system:
| Identification method | Information on the identification method | Links of interest |
| idCAT Mobile |
It is a solution from the AOC Consortium, aimed at user authentication and electronic signature, aimed at the citizen and based on the sending of single-use passwords to their mobile phone, as an alternative to the use of digital certificates. The system offers a medium level of security in accordance with what is established by the National Security Scheme. If the mobile idCAT is not displayed in the procedure you are carrying out , it means that for this procedure the specific administration does not accept this method. |
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| Digital certificates |
Users can identify themselves with any qualified certificate in accordance with Regulation 910/2014 on Identification and Trust Services. If you are a citizen, you can request the idCAT Certificate that we offer from AOC. |
How do I identify myself in VÀLid with a digital certificate? |
| Cl@ve | It is the identity management system used by the General Administration of the State and which offers the following modalities:
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