What is your doubt in relation to the procedure or online management you are doing?

I have doubts about the procedure I have done or want to do

From AOC we can only help you with identification methods, idCAT Mobile or idCAT Certificate. If you have any doubts about the management or procedure you want to carry out, you will have to contact the specific body with which you have to process it.

You will find their contact details on the website of the organization that offers the procedure.

If you don't know what the organization's website is, you can consult the website address of the electronic headquarters of the organizations in Catalonia .

I have identified myself correctly and I have doubts or incidents with the procedure

From AOC we can only help you during the identification process with idCAT Mobile or idCAT Certificate.

If you have already identified yourself and have any impact on the website of the organization that makes a procedure or management available to you, you must contact the organization in question. On the website where you are processing you will find their contact details.

The idCAT Mobile does not appear on the screen to identify me

If the idCAT Mobile is not shown on the identification screen in the procedure you are carrying out, it means that for this procedure the specific administration does not accept this method. If you have any doubts about this, you should contact the organization with which you want to do the procedure.

I use a non-AOC digital certificate and have an issue with its use

From AOC we can help you with the certificates and identity mechanisms provided by AOC (idCAT Certificate, idCAT Mobile, T-CAT...

If you have a problem with a digital certificate that is not from the AOC (for example, from providers such as the FNMT, Firmaprofessional, Camerfirma, Ancert, Izenpe...) check with the support of the provider of the certificate, if there is a problem with your certificate or with the environment where you have it installed to use it normally.

I have doubts or issues with Cl@ve

For doubts or incidents with the use of the Cl@ve service, you can contact those responsible through the Cl@ve information website and frequently asked questions .

I have doubts or issues with idCAT Mobile

You will find the answer to the most frequent questions related to idCAT Mobile on the idCAT Mobile Support Portal.

I have doubts or issues with idCAT Certificate or other certificate from AOC

You will find the answer to the most frequent questions related to the idCAT Certificate in the Support Portal of the idCAT Certificate .

If you are a public employee and you are using a T-CAT (software or card), please see the T-CAT Support Portal.

I want to know what identification systems the VÀLid accepts

The systems accepted by the VÀLid are explained below. The authentication process can be carried out, in general, with idCAT Mobile, Digital certificates and Cl@ve. However, each public administration user of the VÀLid system can decide whether to show all systems or only some depending on the procedure (For example, only show "Digital Certificates" to consider them a more secure system for that specific procedure). If you do not see one of the systems and you have doubts about it, you will have to check with the body with which you are doing the online management.

These are the systems classified and integrated into the VALID system:

Identification method Information on the identification method Links of interest
idCAT Mobile

It is a solution from the AOC Consortium, aimed at user authentication and electronic signature, aimed at the citizen and based on the sending of single-use passwords to their mobile phone, as an alternative to the use of digital certificates. The system offers a medium level of security in accordance with what is established by the National Security Scheme.

If the idCAT Mobile is not displayed in the procedure you are carrying out , it means that for this procedure the specific administration does not accept this method.

Support portal of the idCAT Mobile

Sign up for idCAT Mobile

Digital certificates

Users can identify themselves with any qualified certificate in accordance with Regulation 910/2014 on Identification and Trust Services.

If you are a citizen, you can request the idCAT Certificate we offer from AOC.

Learn more about qualified certificates
Cl@ve It is the identity management system used by the General Administration of the State and which offers the following modalities:
  • Cl@ve PIN/Cl@ve Mobile: Identification mechanism based on sending one-time passwords to the mobile phone.
  • Cl@ve Permanente: User and stable password for more frequent use
  • Cross-border identification eIdAS. Access to the identification mechanisms notified by the different member states of the European Union.
More information about Cl@ve

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