There are two mechanisms to carry out the signature through the signador.aoc.cat, with a JNLP component or with a native application:

In order to perform the signature operation with the JNLP you can follow the manual
In order to perform the signature operation with the native application you can follow the manual

In case of problems with the execution of any of the 2 methods you can review the manuals or follow the following points in the order indicated:

1. Minimum technical requirements

In the following link you can review the requirements for browsers supported by the signatory

As for the specifics of the JNLP or the native application, you will find them in the requirements section of the following links:

2. Check the status of the certificate

Then you need to check that the certificate you want to sign with is valid and has not expired. To check it go to: https://signasuite.aoc.cat/signasuite/inici

If the certificate is not valid, you will not be able to sign.

If the certificate is valid and has not expired, you will need to take a screenshot of the result and continue with the next point.

3. Signature test

Once you have validated the status of the certificate, take the signature test from the following link: https://signador.aoc.cat/signador/demoGet

This test will help you detect whether you are using JNLP or the Native App at the time of signing.

If you set JNLP , the signer runs for this applet and if you set N active it runs for the Native app.

If you are using the JNLP and the signing test did not work for you, we recommend that you install the Nativa application via the following link: https://signador.aoc.cat/signador/installNativa and continue with the next point.

Note: If you do not want to install the native application, you can open a support request by taking a screenshot of the test result and the technical requirements mentioned in steps 1, 2, and 3.

4. Native application test

Once you have theNative application installed (or if you already use it), you will need to take the following test: https://signador.aoc.cat/signador/testNativa

If the result is as follows:

You must run theNative application again as an "administrator".

Once the application has been run as an administrator, run the test again: https://signador.aoc.cat/signador/testNativa

If the test result is satisfactory, re-sign the procedure as it should work for you.

If the test result is negative, you will need to take a screenshot of the native application's test result and continue with the next point.

5. Obtain logs from the Native application

If the problem persists you can retrieve the logs by following the instructions in the Troubleshooting section of the guide:

http://consorciaoc.github.io/signador/guiaUsuaris/nativa.html

Once you have obtained the logs you can open a support request with the logs and technical requirements mentioned in step 1, 2 and 3 and 4.