How to make a signature from signador.aoc.cat? – Other services

There are two mechanisms to carry out the signature through signador.aoc.cat, with a JNLP component or with a native application:

In order to do the signing operation with the JNLP you can follow the manual
In order to do the signature operation with the native application you can follow the manual

If you experience problems with the execution of any of the 2 methods, you can review the manuals or follow the following points in the order indicated:

1. Minimum technical requirements

In the following link you can review the requirements regarding the browsers supported by the signatory

As for the specifics of the JNLP or the native application, you will find them in the requirements section of the following links:

JNLP http://consorciaoc.github.io/signador/guiaUsuaris/jnlp.html
Native application http://consorciaoc.github.io/signador/guiaUsuaris/nativa.html
Browser versions https://github.com/ConsorciAOC/signador/blob/master/guiaUsuaris/compatibilitatSignador.md

2. Check the status of the certificate

Next you need to check that the certificate you want to sign with is valid and not expired. To check it, go to: https://signasuite.aoc.cat/

If the certificate is not valid, you will not be able to sign.

In case the certificate is valid and has not expired, you will need to take a screenshot of the result and continue with the next point.

3. Signature test

Once you have validated the status of the certificate, take the signature test from the following link: https://signador.aoc.cat/signador/demoGet

This test will help you detect whether you are using JNLP or the Native App at the time of signing.

If you set JNLP , the signer is run by this applet and if you set N ativa it is run by the Nativa app.

If you use the JNLP and the signature test did not work for you, we recommend installing the Nativa application through the following link: https://signador.aoc.cat/signador/installNativa and continue with the next point.

Note: If you do not want to install the native application, you can open a support request with the screenshot of the test result and the technical requirements mentioned in step 1, 2 and 3.

4. Native application test

Once you have theNativa application installed (or if you were already using it), you will need to take the following test: https://signador.aoc.cat/signador/testNativa

If the result is the following:

You need to run theNative application again as “administrator”.

Once the application has been run as administrator, take the test again: https://signador.aoc.cat/signador/testNativa

If the test result is satisfactory, re-sign the procedure as it should work for you.

In case the test result is negative, you will need to take a screenshot of the test result of the native application and continue with the next point.

5. Get logs from the Native application

If the problem persists, you can recover the logs by following the instructions in the Troubleshooting section of the guide:

http://consorciaoc.github.io/signador/guiaUsuaris/nativa.html

Once you have obtained the logs, you can open a support request with the logs and the technical requirements mentioned in step 1, 2 and 3 and 4.