There are two mechanisms to carry out the signature through signador.aoc.cat, with a JNLP component or with a native application:
If you experience problems with the execution of any of the 2 methods, you can review the manuals or follow the following points in the order indicated:
In the following link you can review the requirements regarding the browsers supported by the signatory
As for the specifics of the JNLP or the native application, you will find them in the requirements section of the following links:
Next you need to check that the certificate you want to sign with is valid and not expired. To check it, go to: https://signasuite.aoc.cat/
If the certificate is not valid, you will not be able to sign.
In case the certificate is valid and has not expired, you will need to take a screenshot of the result and continue with the next point.
Once you have validated the status of the certificate, take the signature test from the following link: https://signador.aoc.cat/signador/demoGet
This test will help you detect whether you are using JNLP or the Native App at the time of signing.
If you set JNLP , the signer is run by this applet and if you set N ativa it is run by the Nativa app.
If you use the JNLP and the signature test did not work for you, we recommend installing the Nativa application through the following link: https://signador.aoc.cat/signador/installNativa and continue with the next point.
Note: If you do not want to install the native application, you can open a support request with the screenshot of the test result and the technical requirements mentioned in step 1, 2 and 3.
If the result is the following:
You need to run theNative app again as “administrator”.
Once the application has been run as administrator, take the test again: https://signador.aoc.cat/signador/testNativa
If the test result is satisfactory, re-sign the procedure as it should work for you.
In case the test result is negative, you will need to take a screenshot of the test result of the native application and continue with the next point.
If the problem persists, you can recover the logs by following the instructions in the Troubleshooting section of the guide:
Once you have obtained the logs you can open a support request with the logs and the technical requirements mentioned in step 1, 2 and 3 and 4.